VA Previews Enterprise AI Services Competition Targeting 540,000 Users
The Department of Veterans Affairs has issued a request for information detailing a planned three-year Enterprise Artificial Intelligence Support Services procurement. The firm-fixed-price effort aims to select a single third-party integrator to deploy commercial AI capabilities across 540,000 workforce users.
The Department of Veterans Affairs (VA) is preparing to release a final solicitation in October for its Enterprise Artificial Intelligence Support Services contract. The anticipated three-year procurement will use a firm-fixed-price model tied to outcomes and deliverables. In a newly released Request for Information (RFI), the department outlined a structured strategy designed to separate core first-party AI software vendors from third-party systems integrators, creating distinct procurement lines to streamline accountability and accelerate enterprise deployment. RFI responses are due by October 7 at 10:00 a.m. Eastern time.
Under the proposed architecture, the VA will acquire first-party commercial AI tools separately before awarding the single-award third-party support contract. The selected integrator will collaborate directly with the primary software vendor to execute a phased rollout across six distinct waves, ultimately provisioning AI tools to 540,000 VA employees. The operational scope spans conversational assistants, automated document and data analysis, enterprise knowledge retrieval, research automation, business document generation, software coding support, and agentic task execution. The third-party contractor will manage the full lifecycle, including requirements refinement, systems integration, testing, security remediation, and post-deployment iteration.
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